Wednesday, June 06, 2007

IT Rule #6: Don't put your detailed error messages where the employee can see them

When problems happen in applications, the IT staff need to see as much detail as possible to help find the root cause. The employee, however, doesn't want to see all that crap. Give them an employee friendly message and tell them what to do. Put all the detail error codes, etc. into a log file somewhere or email them to the support staff.

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